FAQs

My Account

Do I need to set up an account?

You do not need an account to shop at Kuwaitishop. However, you will be able to enjoy benefits if you register with us, such as:

• Tracking your orders and reviewing past purchases
• Saving your address for a faster shopping experience when you visit us next time
• Rewards points that you earn each time to make a complete order; and you will be able to use your points in your next purchase for discounts (10 points = KD 1)

Will my personal information be confidential? 

• Information you provide to us via our website is stored on secure server. Any payment transactions carried out through our website will be encrypted. However please do note that it is your responsibility to keep any website password or login codes issued to pr chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our privacy policy

How do I search for a specific item?

• Using the search bar at the top of the page, you will be able to search by brand, product name, description. If you are unable to locate the item you are looking for, do not hesitate to contact our customer care team to help you out during our working hours from 10 AM to 8 PM (every day except Friday) through:

o  Call Center +965 XXXXXXXX

o  WhatsApp +965 XXXXXXXX

o  Email sales@Kuwaitishop.com

How will I know if an item is out of stock?

• An 'Out of Stock' label will be shown in the item's page. In rare cases, a product may be available when you place an order but sold out by the time we process the order. If this happens, we will notify you

Are Gift Cards available?

• Currently we do not offer gift cards. However, we are developing this service so check in regularly for further updates or with our customer care team.

How do I contact Customer Service?

• You can contact our customer care team to help you out during our working hours from 10 AM to 8 PM (every day except Friday) through:

o  Call Center +965 XXXXXXXX

o  WhatsApp +965 XXXXXXXX

o  Email sales@Kuwaitishop.com

What should I do if I am having trouble logging in to my KUWAITISHOP account?

• If you are a registered user and forgot your password, click on 'forgot password' and you will receive an email with instructions on how to reset it. For any other technical difficulties
• For any other technical difficulties, you can contact our customer care team to help you out during our working hours from 10 AM to 8 PM (every day except Friday) through:

Where does Kuwaitishop ship to?

Kuwaitishop ships to All areas of Kuwait

My Order

How do I make a purchase?

•  Kuwaitishop Website:

Shopping at Kuwaitishop is very easy!

1. Browse the website by categories (i.e brands, devices, covers...etc)
2. Click on the desired item then click 'Add to cart'. Your chosen item will appear in you shopping bad at the top of the page
3. Continue shopping by clicking the 'Continue Shopping' icon
4. When you are ready to place your order, revisit your shopping cart and select proceed to check out
5. Follow the steps to complete the checkout process
6.  After downloading Kuwaitishop application into your smart device you may submit you order easily

For further help or technical issues, please contact our customer care team to help you out during our working hours from 10 AM to 8 PM:

o   Call Center +965 XXXXXXXX

o   WhatsApp +965 XXXXXXXX

o   Email sales@Kuwaitishop.com

How do I select the currency?

• The currency is default to the currency of the region you are shopping in

What payment methods does KUWAITISHOP accept?

• We accept KNET, Visa, MasterCard, American Express. Payment on orders is available occasionally

How will I know if KUWAITISHOP has received my order?

• After placing your order, you will receive an email and an SMS to inform you that your order has been received. In the event of a problem or you havn’t received a confirmation email or SMS; please contact us instantly. For all cash on delivery orders, a confirmation call will be made to confirm your address and telephone number. Your items will then be dispatched.

When will my order be delivered?

• Local (Kuwait) Delivery usually takes 1 to 4 business days after order confirmation
• Paid orders will be processed directly without confirming; unless it has a missing information

• All our orders are delivered within the specified period of time that you received in the confirmation email and SMS, depending on the time of order, your delivery location, and the items you have selected.

How do I change my delivery address or scheduled delivery date?

• Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact them from 10 AM to 8 PM on:

o   Call Center +965 XXXXXXXX

o   WhatsApp +965 XXXXXXXX

o   Email sales@Kuwaitishop.com

• If your order has been out for delivery, we won’t be able to change your address.

Can I change or amend the items in my order once it has been placed?

• It is possible to do so as long as the order hasn’t gone through the preparing process

How can I track my order?

• Once you login to your account, you will be able to track your order OR our customer care team could help you out regarding this matter during our working hours from 10 AM to 8 PM:

o   Call Center +965 XXXXXXXX

o   WhatsApp +965 XXXXXXXX

o   Email sales@Kuwaitishop.com

What is the exchange and return policy?

• We offer a 14 days exchange and return policy at any of our Kuwaitishop
• We will not exchange or return any product the passes its warranty time.
• We will not exchange or return any product in the same day if its factory defected.
• Misused or broken items are not covered by warranty.
• Product color changes are not covered by the warranty.
• No return or exchange is accepted for the product sold at the SALE or during promotion.
• Original invoice must be available in order for us to accept an exchange or a return.

Does KUWAITISHOP offer repairs service?

• We do not currently offer a repairs service.

How much is the cost for shipping?

• Kuwait Delivery KD 1.5

Shipping cost may vary

Is my package insured and will I need to sign for it on arrival?

• Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable; if you weren’t reachable; the order will be returned back to our warehouse and a redelivery will be scheduled which might cause a delay

What should I do if my item is faulty or damaged?

• We provide the highest quality items at Kuwaitishop. So, if your product is damaged or has a fault, please check the below points:
• If the product is under a valid warranty, bring the product to any retail store with the original invoice; we will test it and that would take around 2 to 4 business days to get a result of the testing.
• If the product was factory defected we will replace it for you or exchange it with other product with same value of the product you paid for.

• Contact the customer care team to let them know about it to assure better service for the future. Please contact the customer care team from 10 AM to 8 PM:

o   WhatsApp +965 XXXXXXXX

o   Email sales@Kuwaitishop.com

Stores

Where are your stores locations?

• Kuwaitishop Store is located only online. Soon we will open our physical store.

How can I place a wholesale order?

• You may place your order for wholesale by sending a request to our wholesale department by contacting reseller@Kuwaitishop.com
• Make sure to send all information about the reason for your purchase.
• If you are buying for reselling in your store, send us information about your store and the brands you are interested in.
• We do not sell wholesale to offline stores (i.e instagram accounts)